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FAQ
Remember to browse the Frequently Asked Questions, answers to the most frequently asked questions are just a click away.
Frequently Asked Questions
Absolutely everything.
- The complete controller already customized by Draw my Pad
- The complete controller personalized to your liking thanks to our customization modules on the Workshop
- All the accessories you need to build your own controller thanks to our YouTube tutorials
- Any retail accessory (shell, directional cross, joysticks, triggers, etc.)
- Disassembly kit for your controller
- Connection cable for your controller
- Custom PS5 Consoles
In France
Delivery times are between 48 and 72 hours in mainland France.
At home or at the office with Colissimo (€5.50)
European Union
Delivery times are between 5 and 10 days.
Delivery costs Belgium/Switzerland €12.50
Other delivery costs depending on the destination country.
Outside Europe
Delivery time between 10 and 15 days.
Delivery costs €25
All our controllers are official and are guaranteed by us for up to 6 months after purchase.
Please note, however, that if the controller has been dropped or liquid has been spilled on it, your controller will no longer be supported.
Regarding returns, we generate return labels, and after-sales service is processed within one week.
Yes, of course. You can pick up your order at our offices in Limas, 20 minutes north of Lyon, at 174 Allée de Riottier. Select in-store pickup during your checkout process.
You can contact us in advance by email or on our social networks, as well as by telephone at 0751648122.
All products offered on our site are in our stock,
We do not work in drop shipping to ensure the best shopping experience and service to our customers.
So when you order one or more products, you are sure to be delivered quickly,
in one go and with the lowest possible shipping costs.
To modify your order (adding, replacing, deleting one or more products, changing the delivery address, etc.)
The best thing is to contact us directly by email: sav@drawmypad.com
We can modify your order if it is in one of the following statuses in your customer area:
Awaiting payment
Waiting for preparation
In preparation
If the order has already been shipped, you will have to wait until you receive it to return the item(s) you no longer want.